Forgot your user name or password?
Forgot your Westlaw password?
What is the client ID?
What is "Save This Password" and "Save This Username and Password"?
What is "Secure Sign On"?
What is ChargeBack™?
What are the Technical Requirements for Westlaw International?

Forgot your user name or password?

If you have forgotten your username or password, fill out the Username and Password Request Form and we will send you the information via e-mail.

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Forgot your Westlaw password?

If you have forgotten your Westlaw password, e-mail or call us at one of our Customer Support Numbers.

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What is the Client ID?

The Client ID is used by law firms to record billable time. If you do not use a Client ID to record billable time, you can type any character(s) in the Client ID text box. The Client ID is recorded in the Research Trail and in WestClip and KeyCite Alert entries so you may find it useful to enter characters that relate to your research in the Client ID text box. For example, law school students may want to enter a course title.

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What is "Save This Password" and "Save This Username and Password"?

These options automatically enter your Westlaw International password or your personalised username and password when you access Westlaw International.

Note: If your password is entered automatically, anyone using your computer can access Westlaw International with your password.

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What is "Secure Sign On"?

The secure sign-on encrypts your password as it is transmitted so that it cannot be observed by a third party. To use this option, your browser must support secure sockets layer (SSL) encryption protocol.

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What is "ChargeBack™"?

ChargeBack is the Westlaw International billing and reporting service that allows designated personnel to track Westlaw International usage all with the flexibility of Internet access.

• Track time spent searching Westlaw International
• View what databases have been accessed
• Assign charges to a particular account, client identifier, cost center or Westlaw International user
• Print usage statements

Information held on the ChargeBack site is completely secure. You can access ChargeBack at the following address: http://chargeback.westlawinternational.com

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What are the Technical Requirements for Westlaw International?

• Windows® 95, 98 or 2000; Windows NT® or Macintosh® OS 8/5 or later operating system
• 32 MB RAM
• 640x480 or higher monitor display (1024x780 optimal monitor display)
• Cookies must be enabled. Two cookie files, a permanent cookie and a session cookie, are automatically downloaded during access to westlawinternational.com. A permanent cookie allows you to save your Westlaw password. A session cookie establishes and maintains a path to a particular server during the research session.
  
  NOTE: These cookies are research enhancements; they do not collect or store any information about your research session.
• Netscape Navigator™ 6.1 or later or Microsoft® Internet Explorer 5.0 or later.
• A JavaScript should be turned on in your browser to use features such as the Link Viewer
  
  NOTE: Java applets are not used and no client software is required.
• Option browser plug-ins are available for attached printing and client validation. Attached printing is available for Windows 95, 98 or 2000 and Windows NT users.
  
  NOTE: Contact your Westlaw International account manager to get more information about client validation

• Uninterrupted service 24 hours a day, 7 days a week
• Primary and backup substations
• Emergency power backup generators
• 24-hour system monitoring support

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