Westlaw International FAQ

Below are our Frequently Asked Questions for Westlaw International. You’ll find answers to questions that are currently being asked about the service.

If you can’t find what you’re looking for, please don’t hesitate to contact us with your query. Our Customer Support team are here to help you with technical and research related queries 24 hours a day, 7 days a week.


Forgot your user name or password?
If you have forgotten your username or password, fill out the Username and Password Request Form and we will send you the information via e-mail.
Forgot your Westlaw password?
If you have forgotten your Westlaw password, e-mail or call us at one of our Customer Support Numbers.
What is the Client ID?
The Client ID is used by law firms to record billable time. If you do not use a Client ID to record billable time, you can type any character(s) in the Client ID text box. The Client ID is recorded in the Research Trail, in WestClip and KeyCite Alert entries so you may find it useful to enter characters that relate to your research in the Client ID text box. For example, law school students may want to enter a course title.
What is “Secure Sign On”?
The secure sign-on encrypts your password as it is transmitted so that it cannot be observed by a third party. To use this option, your browser must support secure sockets layer (SSL) encryption protocol.
What are the Technical Requirements for Westlaw International?

To access Westlaw International you will need to be using one of the following operating systems:

  • Windows 95, 98, 2000, Vista, XP
  • Windows 7
  • Mac OS 8.5 or later
  • 800 x 600 or higher screen resolution (1024 x 768 or higher recommended)

Westlaw International will also work with the following systems. Unfortunately, we cannot guarantee that it will render perfectly if you are using:

  • Microsoft Internet Explorer 6.0 or later
  • Firefox 2.0 or later
  • Safari 2.0 or later
  • Google Chrome
  • Opera 9.0
  • JavaScript enabled and Cookies enabled in the browser
  • Frames fully supported and Pop-ups allowed in the browser

NOTE: Contact your Westlaw International account manager to get more information about client validation.

  • Uninterrupted service 24 hours a day, 7 days a week
  • Primary and backup substations
  • Emergency power backup generators
  • 24-hour system monitoring support
Any further questions?
Visit our Research and Technical Help Center for 24/7 technical support.